Terms & Conditions

 

When engaging with personalized jewelry, it is essential to understand the terms and conditions that govern the purchase and use of these products. Personalized jewelry, such as name necklaces and custom rings, involves unique specifications that can affect the overall transaction process.

1. **Customization**: Each piece of personalized jewelry is made to order based on the specifications provided by the customer. This includes choices related to design, material, and engraving. It is crucial to ensure that all details are accurate at the time of order placement, as changes may not be possible once production has begun.

2. **Production Time**: The production time for personalized jewelry can vary based on the complexity of the design and the volume of orders. Typically, production may take anywhere from 5 to 14 business days. Customers should be aware that this timeframe does not include shipping and handling, which may add additional days to the overall delivery time.

3. **Returns and Exchanges**: Due to the customized nature of personalized jewelry, returns and exchanges may be limited. Generally, items that have been personalized cannot be returned unless there is a manufacturing defect. Customers should carefully review their order details before finalizing the purchase to minimize the risk of dissatisfaction.

4. **Care Instructions**: To maintain the quality and longevity of personalized jewelry, specific care instructions should be followed. This may include avoiding exposure to harsh chemicals, storing items in a dry place, and cleaning with appropriate materials. Adhering to these guidelines can help preserve the integrity of the jewelry over time.